Ford car hires in Gatwick

It was such a pleasure walking into the Rent-A-Car company, and immediately accosted with a beautiful smile and offer of coffee or drinks. What a pleasant experience.!! Everyone was delightful. It's the little things that make people want to return to a business offering a service. I will definitely talk about my experience at six with all my friends and I will definitely rent from them again.

Very friendly and helpful staff, no wait or hassle. Did not try to push me to buy insurance or any other extras.

I have rented from Sixt in the US before and had a good opinion of them. The price was good and the drop off instructions were handy and acurate. This is the first time I've rented from them in Europe and there were a few things that tarnished their corporate image of them. First, they didn't have my desired car. I was upgraded to a compact SUV because compact car that I booked was unavailable -- a small car for the small streets of Spanish towns would have been better and I don't like higher rides. It was also hard to find the car in Seville lot and nobody from Sixt was around to help. I also felt pressured by the agent in Seville to get additional insurance that I didn't need. The drop off location in Grenada is in an underground parking lot that wasn't well lit.

The car made an insane vibrating bass sound that people could hear from outside, it sounded like there was some black market subwoofer in there. I rented this car to attend my grandfathers FUNERAL. I’m in the procession sounding like I’m blasting bass filled music! I tried to call them to be like what on earth and they never answered. When I returned the vehicle and reported the noise to them they were like “oh yeah we know about that, this type of car is probably going to get recalled because they all make that noise.” Seems like something one would mention BEFORE. Also took like 45 minutes to get the car because they had one person at the desk and the people in front of us didn’t have a shred of the details they needed so there was just a line forming behind them. Also the car was overdue for an oil change by THREE THOUSAND miles and the car kept sending an alert about how the oil life was at 0%. When I told them this when dropping off the car they were just like “oh yeah we know”

They said pickup was at the airport. It is not. You have to walk 1/3 mile with your luggage to take a shuttle to their place which is 15 minutes away. I waited thirty minutes for the shuttle and finally gave up and rented from another company.

Location of vehicle was a bit far from airport but shuttle service was very good!

The wait for the shuttle to pick up the car took ~30 min 15 min would have made this part of the review Excellent

Everything was good excellent customer service car was almost new

Less hard sell on tolls, insurance, upgrade

flexibility with drop off hour, friendly staff

Waited too long for the car. We got there 10 minutes before the appointment too. The car we asked for is not available. Gave us an”upgrade”, but it’s a gas guzzler. Also not unlimited miles like they said. It’s 60 miles a day. So false advertise from that angle. Probably not going to rent from them again.

They forced to take an Insurance which was not included in my réservation which I refuser. They Said you may or you leave …

Yes routes is not in the terminal and yes you will need a shuttle but if you are just renting a car ( as I was and not flying in) what a great deal. Great selection, great prices and great service. Shout out to Aman and her customer care . I highly recommend Routes

Watch out this company. They are total scam. After booking the car online, I was tried to get charged extra $600 for nonsense insurance. I wasn’t informed by the insurance when I was booking the car. I cancelled my booking and they still charged me. I am taking legal action and I don’t eant anyone getting effected the same scam. Go book it from big companies, it is much more cheaper

Pick up and drop off was fast and professional! Great value for the car size and rental time. Shuttle service to the airport could be better. We waited almost a whole hour after dropping off our vehicle.

Staff was not friendly, lied to us and scammed us. Told us our reservation was cancelled due to not picking up the car in time, even though they were the ones who closed their office early and then never refunded the money.

We were not notified that we would need to pay $1,000 USD (not refundable) and a $250 USD deposit (potentially refundable) for insurance in Mexico until we arrived to pick up the car.

Easy to use. Limited car choices

That didn't have a car for us.

The worst place to rent a car ever! This place was a scam! Save your self money and time and do not go there! They are a scam!!!

Disorganized at pick up