Car hire in Sherwood Park, Alberta

Friendly staff. Quick service. Price could have been better as they had many unused vehicles

Service should be better

The whole process was very easy!

Wouldn't give it to me 1hr early then called next day to ask if I could bring it in to switch. After about 6 visits in the last year, this will be my last.

All looks perfect, The vehicle prepared for winter could have been better e.g winter tire.

Great Hertz team in Edmonton... they simplified things, got me a nicer car... great group of guys.

This experience is enough for me to remember to never use thrifty again. First of all, my pickup time was listed as 4pm. We got held up at customs so I called the pickup office at 4:03 to let them know we would be there very soon but there was no answer. Called multiple times and could not get ahold of someone. As we were about to get into a taxi to go to their location I see somewhere that their listed closing time is 4pm. So we get out of the taxi and I call customer service to verify before I haul myself and my family out to their office. I spoke to a customer service rep who them put me on hold for 20 minutes!!!! When they returned to the line it was a completely different representative who I had to repeat everything to. She began checking for other rental options but was unable to find anything. She did tell me my rental was available for 24 hours so we could go there when they opened at 7am. Only problem is that we had not planned to stay in town! We had planned to drive 4 hours to our hotel, so we were left trying to rearrange our plans as well as paying for a hotel room. The following morning I took an Uber to the pickup location and told them about not being able to pickup our vehicle yesterday because our pickup time was their closing time. The rep says, “oh I was here until 5pm”. Ok, that’s great, why didn’t you pickup the phone then?!? Whatever, I got the vehicle and right away noticed an OVERWHELMING soap smell. Like it smelled like they had grated an entire bar or zest in the car. I took the car and figured I just needed to air it out. So the more time passed we realized that they had been trying to cover up the smell of smoke. So the soapy smell went away and for the whole rest of our trip the car reeked of smoke. We had a Kia forte which we thought was kind of noisy, maybe it’s just the car I don’t know but gas efficiency seemed to be really good. That’s everything. I will be writing to thrifty customer service to see if they’ll credit me a day of car rental as well as losing my one night at the hotel we paid for. I’ll update on the results here.

The car we selected wasn’t available, they apparently only had one car in stock available (even though the lot was full) and it was a luxury option, which was a gas guzzler. We asked for an economical option, which they said they couldn’t. Our trip involved driving for 4-6hrs a day, which ended up costing us over 1/3 more in gas. Our drop off point was in a different city, and I believe they wanted to send the vehicle to that location using us.

They did not ask before selling insurance that if we already had an insurance bought online while booking, so we end up buying 2 insurances.